What My Mechanic Taught Me About Customer Service

My first car was a 1983 Ford Laser with burnt orange paint and purple tinted windows. The manual choke required a peg to hold it in place, and the previous owner had installed a comically out-of-place “sports”...

How to Build a Great Business

When people ask what my long-term plan is for Help Scout, I always have a hard time answering the question. Am I supposed to talk about money? An exit? Maybe the roadmap? The truth is, I don’t think any of...

How to Build a Great Business

When people ask what my long-term plan is for Help Scout, I always have a hard time answering the question. Am I supposed to talk about money? An exit? Maybe the roadmap? The truth is, I don’t think any of those things are the measure of a great...

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